{"id":2170,"date":"2022-07-12T09:29:16","date_gmt":"2022-07-12T09:29:16","guid":{"rendered":"https:\/\/www.vecos.dotsdev.nl\/en\/?post_type=job&#038;p=2170"},"modified":"2023-03-06T06:51:25","modified_gmt":"2023-03-06T06:51:25","slug":"product-specialist-saas-m-f-fulltime","status":"publish","type":"job","link":"https:\/\/www.vecos.dotsdev.nl\/en\/careers\/product-specialist-saas-m-f-fulltime\/","title":{"rendered":"Product Specialist (SaaS)"},"content":{"rendered":"<p><strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 #Eindhoven\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 #Hybride\/Remote preferred<\/strong><\/p>\n<p><strong>Who are we looking for?<\/strong><\/p>\n<p>The Product Specialist we\u2019re looking for will be contributing to a high-performing system that delivers what we promise: a positive user experience and therefore satisfied customers. You\u2019ll be doing that by ensuring the quality of our system \u2013 both the hardware and the software \u2013 and by supporting customers, colleagues and partners through your knowledge of the system.<\/p>\n<p>To thrive in and enjoy this role, you need to be someone who loves looking for issues in the system and figuring out exactly where and why a problem occurs. Furthermore, providing support to and helping customers, colleagues and partners with your in-depth knowledge gives you energy. You\u2019re a spirited team player who likes a challenge and has an eye for detail.<\/p>\n<p>Vecos is always looking for the right person and attitude, not just the right skill set. Likewise, we expect that you want to find the right employer and not just the right job.<\/p>\n<p><strong>Also very helpful:<\/strong><\/p>\n<ul>\n<li>Senior secondary vocational education level 4 or higher in ICT<\/li>\n<li>Full professional proficiency in English and Dutch; French and German would be plus<\/li>\n<li>Living in the Eindhoven area<\/li>\n<li>Solution-oriented<\/li>\n<li>Strong analytical skills<\/li>\n<li>Customer-focused<\/li>\n<li>Flexible<\/li>\n<\/ul>\n<p><strong>What can you expect when you start?<\/strong><\/p>\n<p>Your onboarding starts with the Support Desk team. That way you\u2019ll get to know Vecos, your colleagues, our values, and last but not least: our system, and the issues our customers encounter. This will provide you with a solid foundation for the next step.<\/p>\n<p>Once you\u2019ve acquired sufficient knowledge of the system, you\u2019ll join the Product Management &amp; IT team. There, you\u2019ll continue to learn about the system and conduct regression tests in a wide variety of use cases. The new or modified features R&amp;D has developed and tested: you\u2019ll be challenging these. As Product Specialist, with more real-life knowledge of our system, you\u2019ll be conducting tests to search for issues, delving into the cause of the problem and solving it.<\/p>\n<p>When you have sufficient knowledge of the system, you\u2019ll also handle 2<sup>nd<\/sup> line support questions. These are more complex questions of customers, colleagues and partners worldwide that the Support Desk is unable to answer or take more time to solve. This part of the job can also include supporting customers and colleagues when starting up a new project. For instance with data import, advanced configurations, API clients, users and the network.<\/p>\n<p><strong>What do we offer?<\/strong><\/p>\n<p>We\u2019re a small and fast-growing company with great ambition. We offer you the opportunity to grow with us and build something unique. The terms of employment will match your experience. In addition, you get to join a great team of spirited colleagues.<\/p>\n<p>Interested? Please contact Brigitte Esteves (HR Manager) via <a href=\"mailto:brigitte.esteves@vecos.dotsdev.nl\">brigitte.esteves@vecos.dotsdev.nl<\/a>.<\/p>\n<h4 style=\"text-align: left;\"><strong><a href=\"https:\/\/insights.vecos.dotsdev.nl\/product-specialist\">Apply Now<\/a>\u00a0<\/strong><\/h4>\n","protected":false},"featured_media":2171,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vecos | Product Specialist (SaaS)<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vecos | Product Specialist (SaaS)\" \/>\n<meta property=\"og:description\" content=\"\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 #Eindhoven\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 #Hybride\/Remote preferred Who are we looking for? 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